policies
Location:
Parties take place in your own home or chosen location, such as a park or party room. Most party themes require two rooms in your home and we ask that any fragile items be removed ahead of time. Once you book an event with us to be hosted in your home and pay a deposit on said event, you agree that you have homeowner's insurance that will cover any necessary liability. If you book an event with us at a third party venue, you must cover any costs for said venue. We are happy to consult with your location provider to ensure all the details are thought through before the big day. You are responsible for all fees, permits, reservations, rentals, etc that may be required to host your event at a location other than your home.
Service Area:
We provide our services to those residents living in the Peninsula of the San Francisco Bay Area. This area includes most cities between Corte Madera and San Jose, as well as most cities between Fremont and Walnut Creek. Services can be provided to areas beyond the Peninsula but a travel fee applies as follows: $30 for 25-35 miles away from Redwood City; $40 for 35-50 miles away from Redwood City.
Party Attire:
Children can wear everyday clothes to the parties. The idea behind our parties is that we provide all the dress up items necessary to give life to the imaginations of children and make the theme selection complete. It can be recommended that female guests wear a leotard to better facilitate costume changing if there is any concern.
Age Limitations:
Our party activities are designed for kids with an active imagination. In our experience, most three and four years olds are able to be more adventurous and partake in activities guided by someone other than their parents. We are happy to provide parties for children turning one and two years old as well, but keep in mind that most children in this age range will need some help or supervision from their parents and we will adjust the party activities accordingly. In addition, many of our dress up items or activities contain pieces not appropriate for those under three; please inquire about this if you have any concerns.
Food and Drink:
We recommend a light snack, refreshments and cake or cupcakes for all parties, such as those we supply for the Premium and Platinum parties. We have always believed that the most important thing for a successful party is that all the children have fun with their friends, and food is not absolutely necessary for this to occur. With this in mind, if you prefer to offer a meal, we recommend finger foods, such as pizza or chicken fingers or sandwiches. We request that you do not serve food or drinks that might cause stains, such as tomato based foods, foods with cheese powder (cheese flavored chips or puffs) or fruit punch, so as to protect our costumes and linens from irreversible damage. While we understand that accidents may occur, you may be held liable for excessively damaged items during your party.
Set Up and Clean Up Requirements:
We need one and a half hours to set up the party, and about 30 minutes to tear down and pack up. We understand that some guests may stay longer than the two hour time period, but we strictly adhere to our schedules and will begin breaking down the party at the scheduled ending time.
Liability:
We provide games and activities for entertainment only. We will make every effort to make sure all children at a party are included and happy, but please keep in mind that we are not babysitters or caretakers. Children under 3 years old need to be supervised by an adult and can partake in activities so long as they are with a caregiver. We cannot be held responsible for accidental damage caused by a guest; if you have delicate belongings near the party space please be sure to remove them prior to your event. Additionally, if any items in our inventory are damaged by guests at a party, or we are unable to locate any of our inventory items upon the completion of an event, the client will be held responsible for reimbursement of said items and their associated costs.
Unaccounted Guests:
We can only accommodate the number of guests that were planned for and communicated to our company ahead of time. Any parents are welcome to stay and watch the party, although food and beverages for them must be provided by the client and we ask that they not interfere with the activities. Any siblings that are not included in the count of guests must be supervised by their parents at all times.
No Show Guests:
We ask for a final headcount three days prior to the event. The client is responsible for full payment for that number, regardless of the actual count at the party.
Minimum and Maximum Number of Guests:
Our parties are designed for up to 15 guests, including the birthday child. Any guests over the 15 included will be charged at the stated rate. More than 20 guests can be accommodated, but an additional $50 fee will be charged to cover a third party director.
Booking a Party:
Just contact us or call Jessica at (650) 453-3543. Please state the date you are interested in (a range of options is preferred), the theme you are interested in, and the party package that best suits your needs.
Rush Policy:
If you are requesting a party date less than 3 weeks out, and we are able to accommodate your request, we may require a rush fee for some items in your chosen package. You will be informed of this fee at the time of booking (usually under $30).
Payment:
A $200 deposit is required to reserve your date. The final payment is due in full on the day of the event, or can be paid at anytime before the date of the event. If you fail to make your deposit or if any payments cannot be processed in accordance with our requests we reserve the right to cancel your event. If you must cancel your event, you can receive a full refund of your deposit if the cancellation is more than 30 days from your event date. If you cancel within 30 days of your event, you will be charged a $100 late cancellation fee; any payment above $100 on your event will be refunded.
Cancellation:
Once a deposit is paid a party can only be postponed. We will make every effort to find an alternate date for the event. If you decide to cancel your event for any reason, the deposit is non-refundable. We cannot be held responsible for not providing services for a contracted obligation due to certain events that include but are not limited to Client canceling or postponing an event, floods, earthquakes, or other widespread damage due to natural disasters, acts of government or other authorities that are beyond our control.
Privacy Policy:
Kids' Posh Parties will respect and adhere to the highest ethical standards in safeguarding any information received from or about the children at our parties. We will not sell or rent customer information to outside marketers. We reserve the right to use all photos for promotional purposes of Kids' Posh Parties and will not reveal any names, ages, or locations. Click here to read our full privacy policy.
These policies are effective as of October 15, 2011.
